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Shipping Info

Shipping Info

The Pond Hub Shipping Information

 The Pond Hub ships stunning Koi and Goldfish via UPS or FedEx Overnight Delivery, directly from our Reputable Breeders to your door.

  • The Pond Hub ships fish orders Monday thru Thursday, not including holidays. Orders received before 10AM eastern time will most likely ship the same day!
  • Orders received after 10:00 a.m. ET and before 1:00 p.m. may still possibly go out the same day, but more likely the next business day.
  • Orders received after 10:00 a.m. ET on Thursdays will usually ship the following Monday, as will  orders placed on Friday, Saturday & Sunday, with the exception of Monday holidays.
  • Your fish normally arrive before noon your local time, though we cannot guarantee a specific delivery time.

Make sure to have someone available to receive the package from FedEx or UPS and be able to acclimate them to your pond right away.
Fish left in the shipping container on your doorstep too long run a greater risk of expiring, and unfortunately we cannot be responsible for that.

Please visit our Koi Information page and view our "Koi acclimation" video for more information.

We utilize two of the Industry's leading fish breeders to ensure availability and quality of your fish order.

Both companies have many many years of Koi and goldfish breeding and successfully operate multiple farms and holding facilities.

We guarantee our fish will live for 24 hours from delivery.

  • We will ship your fish with 100% confidence in their health.
  • Email us or call immediately if there are any problems with your shipment of  fish.
  • If you think the quantity count in the bag is incorrect, take a picture of the bag of fish before you release them. The number of fish in a bag is visually very deceiving!
  • In the event of dead fish upon arrival, PLEASE CONTACT US IMMEDIATELY and also take pictures.  If death within the initial 24 hours, please email us a digital photograph of the deceased fish and contact us immediately.  We will not issue a refund without pictures and we must be notified within the 24 hour time period.
  • We will issue you a Full Refund for the purchase price of the fish.
  • Unfortunately we cannot send replacement fish.
  • If your box arrives leaking, crushed or damaged by UPS or FedEx, please document the damage with photographs and contact us immediately as a claim will need to be filed with the carrier.

The Pond Hub  ships Koi and Goldfish only within the Continental US at this time.

It is illegal for us to ship Koi to Maine, but we can send goldfish.

The Pond Hub Plant Packages:

  • Are shipped directly from our preferred aquatic plant grower via FedEx or UPS Priority to your door.
  • The plants are individually packaged within your box.
  • They typically ship within 2 to 3 business days from the date of the order.

The Pond Hub Pond and Vanishing Falls Kits:

  • Are shipped directly from our offices to you
  • Typically ship within 1 business day from the date of the order via UPS or FedEx ground

 In Stock Pond Hub Merchandise:

  •   Ships typically 1 business day from the date of the order 
  • May ship either USPS, UPS or FedEx ground

All orders will be updated with carrier and tracking information.

Please call us if you have any questions not covered here at 877-364-8238

Or email us at thepondpros@thepondhub.com




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