PRICING TERMS - All goldfish and koi prices are quoted, not including shipping and handling. We require prepayment in the form of cash, money order or credit card at the time the order is placed. In those instances where additional paperwork is required such as health certificates, etc., we reserve the right to assess an additional handling charge per shipment. We offer MasterCard, Visa, Discover and American Express as options to prepay for an order.
SHIPPING OPTIONS - We ship by air freight from Lambert - St. Louis International Airport and O’Hare International in Chicago for Monday arrival. We also ship by air freight from Indianapolis International Airport for Monday through Friday arrival. Monday air freight orders must be received by Noon CST the preceding Friday. Tuesday through Friday air freight orders need to be placed by 10 AM CST the day before you wish to receive your shipment. All air freight and freight forwarding charges are to be paid directly by the customer.
We also offer door-to-door service with UPS Ground, FedEx Ground, FedEx Priority Overnight for US shipments and DHL International for Canadian shipments. You can receive shipments Tuesday through Friday with these services and we kindly request that your order be placed by 10 AM CST in order to receive your shipment the next day. Freight rates vary by location and we will assist you with choosing the most affordable option.
PACKING RATES - The packing rates listed on our official price list are our suggested packing rates for winter and summer weather. Packing rates listed on the price list are subject to change due to travel schedules and weather conditions.
PACKAGING - In addition to the prices quoted for our goldfish and koi, there is a per carton packaging charge. The packaging charge includes all necessary items for safe travel of your shipment. This includes a box, plastic bags for proper packaging and ice packs when needed. If styrofoam liners and/or foil liners are needed due to uncontrollable weather conditions, there will be an extra charge for these items.
GUARANTEE - Live delivery of our goldfish and koi in good sellable condition is guaranteed. For all fish less than 4” we add a 3% over count of fish to each carton shipped to offset normal losses that occur in transit. However, if a loss in excess of the 3% over count occurs, we will credit your invoice for that shipment, provided that you report the loss to us within 24 hours of receipt of our shipment. Credit for losses will be subject to the shipment of fish being picked up at the airport within a reasonable length of time after their arrival. Credits will be applied to the invoice corresponding to the shipment wherein the loss occurred. No cash refunds are made. The Pond Hub does not assume any liability or provide credit for sums greater than the invoiced amount of the fish only. We do not credit the customer’s account or accept any liability for the packaging, transportation and/or the customer's freight expenses. As stated under Packing Rates, in the event of a shipment made at packing rates other than our normal rates, as requested by the customer, The Pond Hub shall assume no liability should any loss occur.
The Pond Hub does it’s best to deliver a healthy product. As with all livestock, goldfish and koi are susceptible to outbreaks of disease. For this reason we suggest you quarantine new arrivals and recommend your customers do the same. The Pond Hub cannot accept responsibility for conditions created by mixing new fish with old fish.
IT IS THE BUYERS RESPONSIBILITY TO FOLLOW ALL LOCAL, STATE AND FEDERAL LAWS WHEN MAKING PURCHASES.